Privacy Notice
We, SAIC Motor Europe BV (hereinafter referred to as “we”/“us”), offer modern electric cars with an onboard audio, visual & navigation system (“AVN”) and an intelligent connectivity system (“iSMART”) that allows you to connect to your vehicle via our MG iSMART app on your mobile phone. In context with the provision of the intelligent connectivity system and the app, we process personal data.
This notice describes what types of personal data we collect from you when you use AVN/iSMART, how it is used by us, how we share data with others, how you can manage the information we hold and how you can contact us.
As a company registered in the Netherlands, we are legally bound by the laws of the Netherlands and the General Data Protection Regulation (“GDPR”). Laws regarding personal data protection and cybersecurity of other jurisdictions may also be taken into account, due to the global character of our business. Where applicable, you will find a country-specific supplement to this Privacy Notice regarding the protection of personal data.
The contents of this notice may change from time to time, so you should review it periodically. Where possible, we will also contact you directly to notify you of any substantial changes. The latest version of the Privacy Notice can be found at the following link, Privacy Notice . If this page is not available to you on your vehicle screen, please read the privacy notice in your iSMART mobile app.
This version of our Privacy Notice was last updated on 11th May, 2024.
A. General information about the processing of personal data
I. Data Controller
SAIC Motor Europe BV
Oval Tower, 15th floor
De Entree 159
1101 HE Amsterdam
info@mgmotor.eu
Tel.: +31 (0) 202255401
II. Data protection officer
You can contact our Data Protection Officer at the above address with the addition of "For the attention of the Data Protection Officer" or by e-mail at dpo@mgmotor.eu
If you are located outside of the European Economic Area and Switzerland, you can find a more specific State-based data protection policy and the local data protection contact in the end of this Privacy Notice.
B. What information do we collect?
We receive information about you and your vehicle when you use our iSMART functions in the vehicle or our iSMART app on your mobile phone or when you use the onboard Audio, Visual & Navigation system (“AVN”). If you contact us for support with regards to the iSMART app, we will process the data you provide. We only process information that is necessary, relevant and appropriate for the purpose for which you provide it.
The information we use may include the following data, depending on the vehicle function used:
C. For what purpose do we process your data?
Depending on your vehicle model and the features and services you use, we collect and use your relevant personal information to provide you with a variety of in-vehicle services.
When providing the following vehicle-based services, we may collect information about your vehicle, such as information about vehicle charging status, parking brake status, range, alarm status, maintenance status, seat belt status, collision status, vehicle travel time or power consumption.
Please note that most of the vehicle information alone cannot identify you and is not part of your personal data. We will treat your vehicle information as personal data if it is used in combination with your personal data.
Some of the following features and services are made available by third parties under their own responsibility and as an own data controller. Unless expressly stated otherwise, this Privacy Notice does not apply to third parties who independently provide products or services to you. We recommend that you carefully read the privacy notices of third parties before using these services in order to understand how they process and protect your personal data and how you can exercise your corresponding rights.
Vehicle remote functions
With the iSMART APP you can access certain vehicle functions via your smartphone and control your vehicle remotely. You have the following remote-control functions via iSMART APP:
a) You can remotely access and view vehicle status information via the iSMART APP.
b) You can access vehicle security information remotely.
c) You can also share your travel plan and position of interests from your mobile app to your vehicle through the iSMART APP.
d) You can manage your account, customize services based on your personal profile and manage your vehicle using the iSMART APP.
e) You can manage charging from your iSMART APP to your vehicle.
f) You can access energy consumption information from your mobile device through the iSMART APP.
The legal basis for data processing is the performance of a contract in accordance with Article 6 paragraph 1 lit. b) GDPR.
Digital services via Onboard Audio, Visual & Navigation system (AVN).
a) Maps & Navigation
b) Ecosystem Services
c) Driving Recorder
d) Voice Recognition
e) Third-party media services / Online Music
f) Digital Key
g) Software Update through “Over-the-Air”
h) Vehicle Security Operation Centre
i) Driver Drowsiness and Attention Warning (DDAW)
j) E-call (EU & UK only)
k) Advanced Driver Distraction Warning systems (ADDW) (EU & UK only)
Further processing
a) Marketing Consent
b) Processing necessary for us to support customers with enquiries
c) Processing necessary for us to respond to understanding customers’ and drivers’ needs
d) Processing necessary for us to communicate with you and to assess and respond to complaints, claims and regulators
e) Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
D. How we share information & transfer data across borders
E. How long do we keep your information for?
F. How can you manage the information we hold about you?
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 para 1 lit e GDPR (data processing in the public interest) and Art. 6 para 1 lit f GDPR (data processing on the basis of a balance of interests). If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the assertion, exercise or defence of legal claims. Please send your objection to dpo@mgmotor.eu or to our contact details above.
To exercise these rights, you are welcome to contact us directly using the contact details above.
If you believe that we process your personal data not in accordance with the criteria described herein or with the relevant data protection laws, you may at any time lodge a complaint with the data protection authority of the EEA member state in which you reside or with the data protection authority of the country or state in which we have our registered office. The competent supervisory authority at our registered office is:
Autoriteit Persoonsgegevens
Bezuidenhoutseweg 30
P.O. Box 93374
2509 AJ Den Haag/The Hague
Tel. +31 70 888 8500
Fax +31 70 888 8501
E-mail: info@autoriteitpersoonsgegevens.nl
Website: https://autoriteitpersoonsgegevens.nl/
A list of all data protection authorities in the European Union and the European Economic Area can be found here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
G. Is there an obligation for me to provide data?
In order to use the intelligent connectivity system (“iSMART”), you must provide the personal data required to open an iSMART account. The full use of the onboard audio, visual and navigation system (‘AVN’) may require the creation of an account with a third-party provider. If you do not provide the aforementioned data, you will not be able to use iSMART or the respective third-party app. Apart from third-party apps and iSMART, all of the vehicle's functions are available to you.
When contacting us by form or e-mail, you only have to provide the personal data that is required for the processing of the contract or the handling of your enquiry. Otherwise, we will not be able to process the contract or your enquiry.
H. To what extent is there automated decision-making?
We do not use any methods of automatic decision-making, including profiling.
I. Addendum
I. Arabia (عرب .)
MG Motor Middle East
https://www.mg-uae.com/contact-us/enquiry/
II. Australia & New Zealand
For users in Australia & New Zealand, the responsible of the data processing is SAIC MOTOR AUSTRALIA PTY LTD (ACN 608 096 519). And users’ data are stored in Syndey, Australia.
Your privacy data is protected on the basis of the GDPR with appropriate adaption of applicable data protection regulations. Our Australian business is bound by the Australian Privacy Act 1988 (Privacy Act).
You can excise your rights by contacting our Data Protection Office:
SAIC MOTOR AUSTRALIA PTY LTD (ACN 608 096 519)
PO BOX 354
NORTH SYDNEY NSW 2059
privacy@mgmotor.com.au
If you are unhappy with our practice on your personal data rights, you can submit your complaint to the Office of the Australian Information Commissioner, at
https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us.
III. European Economic Area & Switzerland
SAIC Motor Europe BV
Oval Tower, 15th floor
De Entree 159
1101 HE Amsterdam
dpo@mgmotor.eu
Tel.: +31 (0) 202255401
IV. Indonesia
SAIC Motor Indonesia
https://www.mgmotor.id/contact
V. Israel (ישראל)
ראשון לציון., מיקוד: 7559901
דואר אלקטרוני:Support@mg-israel.co.il
אם יש לכם חששות כלשהן לגבי הגנת נתונים או תלונה, אתם יכולים להגיש אותה לצוות הגנת הנתונים שלנו ב-Support@mg-israel.co.il
VI. Malaysia
SAIC MOTOR MALAYSIA SDN BHD
Address: 6TH FLOOR, AKADEMI ETIQA NO.23 JALAN MELAKA 50100 KUALALUMPUR W.P. KUALA LUMPUR MALAYSIA
mgmalaysia@smil.com
Tel.: +60189568649
VII. Middle & South America
SAIC MOTOR SUDAMERICA SPA
Av. Presidente Kennedy 4700, Oficina 1201, Vitacura, Santiago, Chile
i-SMARTservice@smil.com
Tel. +5622951204
VIII. Mexico
SAIC International México, S. de R.L. de C.V.
Av. Presidente Masaryk 320, Polanco IV Sección,
Delegación Miguel Hidalgo, Ciudad de México, C.P. 11550
privacidad@mgmotor.com.mx
IX. Thailand (ประเทศไทย)
MG SALES(THAILAND)CO., LTD.
อาคารสีลมคอมเพล็กซ์ ชั้น 25 191 ถนนสีลม บางรัก กรุงเทพฯ 10500
SILOM COMPLEX TOWER, 25TH FLOOR, I9I SILOM RD, BANGRAK, BANGKOK 10500
DPO@mgthai.com
X. Turkey (Türkiye)
According to the Turkish Personal Data Protection Law No. 6698, personal data of users in Turkey will be processed and stored locally in Istanbul. No personal data will be transferred to any foreign countries.
Türk Kişisel Veri Koruma Kanunu No. 6698'e göre Türkiye'deki kullanıcıların kişisel verileri İstanbul'da işleyecek ve yerel olarak depolanacak. Hiçbir yabancı ülkeye kişisel veri taşınmayacak.
Dogan Trend Otomotiv Ticaret Hizmet Ve Teknoloji A.S.
Acıbadem Mahallesi Alidede Sokak No:4, Kadıköy 34718 İstanbul, Turkey
sinan.erbil@dogantrend.com
XI. U.K.
You can excise your rights by contacting our Data Protection Office:
MG Motor UK Ltd
Main Gate, Lowhill Lane,
Longbridge, Birmingham
B31 2BQ United Kingdom
Contact form links: https://www.mg.co.uk/contact-us
E-Mail: dpo@mgmotor.eu
XII. Vietnam (Việt Nam)
CÔNG TY TNHH SAIC MOTOR VIỆT NAM
Tầng 16, Vincom Center Đồng Khởi , số 72 Lê Thánh Tôn, Phường Bến Nghé , Quận 1, TP. Hồ Chí Minh, Việt Nam.
Mã số doanh nghiệp:0317714691
Đ iện thoại:18003366
Email:info.smv@smil.com
XIII. Singapore
EUROKARS EV PTE. LTD.
12 SUNGEI KADUT AVENUE SINGAPORE (729648)
marketing@mg.com.sg
+65 6261 1181